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呼叫中心系統(tǒng)在4s店起到的作用介紹

作者:admin 來源:本站 發(fā)布時間:2018-09-06 16:03:31
4S店是一種以“四位一體”為核心的汽車特許經(jīng)營模式,包括整車銷售(Sale)、零配件(Sparepart)、售后服務(Service)、信息反饋(Survey)等。它擁有統(tǒng)一的外觀形象,統(tǒng)一的標識,統(tǒng)一的管理標準,只經(jīng)營單一的企業(yè)的特點。它是一種個性突出的有形市場,具有渠道一致性和統(tǒng)一的文化理念,4S店在提升汽車企業(yè)、汽車生產(chǎn)企業(yè)形象上的優(yōu)勢是好的!4S店的出現(xiàn),恰好能滿足用戶的各種需求,它可以提供裝備精良、整潔干凈的維修區(qū),現(xiàn)代化的設備和服務管理,高度職業(yè)化的氣氛,保養(yǎng)良好的服務設施,充足的零配件供應,迅速及時地跟蹤服務體系。通過4S店的服務,可以使用戶對企業(yè)產(chǎn)生信賴感,從而擴大銷售量。”
4S shop is a "four in one" as the core of the car franchise model, including sales, spare parts (Sparepart), after-sales service, information feedback (Survey) and so on. It has a unified appearance image, unified logo, unified management standards, only the characteristics of a single brand. It is a tangible market with prominent personality, channel consistency and unified cultural concept, 4S stores in the promotion of automotive brand, automotive production enterprise image advantage is good! 4S stores, just to meet the needs of users, it can provide well-equipped, clean maintenance area, modern equipment and modern equipment Service management, highly professional atmosphere, good maintenance of service facilities, adequate supply of spare parts, prompt and timely tracking of the service system. Through 4S shop service, users can have a sense of trust in the brand, thereby expanding sales. "
因此,“4S”的關鍵詞是“方案”和“服務”。其實在“服務經(jīng)濟社會”的大背景下,“4S”模式其實和其他一些已進入“以方案和服務為核心競爭力時代”的行業(yè)銷售服務模式殊路同歸,只不過叫法更時尚、更新一些。
Therefore, the key word of "4S" is "solution" and "service". In fact, in the context of "serving the economy and society," the "4S" model and some other industries have entered the "program and service as the core competitiveness of the era" of sales and service models come together, but more fashionable and updated.
汽車行業(yè)被呼叫中心系統(tǒng)提供強勁功能,使銷售人員通過一個連貫的流程,實現(xiàn)銷售和服務。
The call center system in the automotive industry provides strong functionality that enables salespeople to achieve sales and services through a coherent process.
1)主動呼叫、尋找客戶
(1) actively calling, looking for customers.
2)跟蹤服務,連續(xù)銷售
(2) tracking services, continuous sales
濟南呼叫中心系統(tǒng)
3)來電智能分類,強化連續(xù)服務
(3) call intelligence classification, strengthen continuous service.
當有用戶來電時,系統(tǒng)能夠自動分析,將用戶轉接給上次為其服務的銷售人員,以便于服務擁有的延續(xù)性。如果該銷售人員暫時無法服務,系統(tǒng)將尋找空閑人員接通,并將用戶資料彈屏,限度保持服務連續(xù)性。
_When a user calls, the system can automatically analyze and transfer the user to the salesperson who served him last time, so that the service has the best continuity. If the salesman is temporarily unable to serve, the system will look for idle personnel to connect, and the user data flip screen, to maximize the continuity of service.
4)用戶資料彈屏,提升用戶感受
(4) user data screen, enhance user experience.
無論用戶來電還是主動外呼營銷,在呼叫接通前,系統(tǒng)都將彈屏用戶資料,包含用戶姓名、年齡、購車意向、近通話記錄等等,使銷售人員充分了解用戶,有目的的連續(xù)服務。
_, whether the user calls or actively calls out marketing, before the call is put through, the system will flip-screen user information, including user name, age, car purchase intention, recent call records and so on, so that sales personnel fully understand the user, purposeful continuous service.
5)電話預訂
(5) telephone reservation
6)自動回訪日程安排,挖掘用戶價值
(6) automatically return to schedule and tap user value.
在汽車維修行業(yè),除了擁有類似以上4S店汽車銷售的功能外,還擁有以下特色功能:
_In the automotive maintenance industry, in addition to having similar 4S shop car sales functions, but also has the following features:
1)汽車分類查詢
(1) vehicle classification query
2)緊急求助
(2) urgent help
本文由 濟南呼叫中心系統(tǒng)友情奉獻.更多有關的知識請點擊:http://m.californiaconservatorships.com真誠的態(tài)度.為您提供為的服務.更多有關的知識我們將會陸續(xù)向大家奉獻.敬請期待
This article is dedicated by the Jinan call center system friendship. More relevant knowledge please click: http://m.californiaconservatorships.com the most sincere attitude. To provide you with the most comprehensive service. More relevant knowledge we will be dedicated to you. Please look forward to

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