關(guān)于我們
CRM客戶關(guān)系管理系統(tǒng)功能介紹
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2017-11-22 11:01:32
CRM客戶關(guān)系管理系統(tǒng)功能主要分為四大部分：
The function of CRM CRM system is mainly divided into four parts:
1、 客戶信息管理
1, customer information management
整合記錄企業(yè)各部門、每個(gè)人所接觸的客戶資料進(jìn)行統(tǒng)一管理，這包括對(duì)客戶類型的劃分、客戶基本信息、客戶聯(lián)系人信息、企業(yè)銷售人員的跟蹤記錄、客戶狀態(tài)、合同信息等。
Integrate records of enterprise departments, each person's contact with customer information for unified management, which includes customer type classification, customer basic information, customer contact information, enterprise sales personnel tracking records, customer status, contract information, etc..
2、 市場(chǎng)營(yíng)銷管理
2. Marketing management
制訂市場(chǎng)推廣計(jì)劃，并對(duì)各種渠道接觸客戶進(jìn)行記錄、分類和辨識(shí)，提供對(duì)潛在客戶的管理，并對(duì)各種市場(chǎng)活動(dòng)的成效進(jìn)行評(píng)價(jià)。
Develop marketing plan, record, classify and identify customers in various channels, provide management of potential customers, and evaluate the effectiveness of various marketing activities.
3、 銷售管理
3. Sales management
功能包括對(duì)銷售人員電話銷售、現(xiàn)場(chǎng)銷售、銷售傭金等管理，支持現(xiàn)場(chǎng)銷售人員的移動(dòng)通信設(shè)備或掌上電腦接入。進(jìn)一步擴(kuò)展的功能還包括幫助企業(yè)建立網(wǎng)上商店、支持網(wǎng)上結(jié)算管理及與物流軟件系統(tǒng)的接口。
Functions include telemarketing, on-site sales, sales commission and other sales personnel, support on-site sales personnel mobile communications equipment or handheld computer access. Further extensions include helping businesses build online stores, support online settlement management, and interface with logistics software systems.
4、 服務(wù)管理與客戶關(guān)懷
4, service management and customer care
功能包括產(chǎn)品安裝檔案、服務(wù)請(qǐng)求、服務(wù)內(nèi)容、服務(wù)網(wǎng)點(diǎn)、服務(wù)收費(fèi)等管理信息，詳細(xì)記錄服務(wù)全程進(jìn)行情況。支持現(xiàn)場(chǎng)服務(wù)與自助服務(wù)，輔助支持實(shí)現(xiàn)客戶關(guān)懷。
Functions include product installation file, service request, service content, service network, service charge and other management information, and record the whole process of service in detail. Support on-site service and self-service, auxiliary support to achieve customer care.
我們一直來(lái)都爭(zhēng)取為客戶提供更的服務(wù)，有廣大客戶的信任與支持，我們才會(huì)做得更好，走的更遠(yuǎn)，為客戶們送去理想的產(chǎn)品，期待與您攜手共創(chuàng)美好未來(lái)！
We have been trying to provide customers with more perfect service, with the trust and support of our customers, we will do better, go further, for customers to send the ideal product, look forward to working with you to join hands in creating a better future!
The function of CRM CRM system is mainly divided into four parts:
1、 客戶信息管理
1, customer information management
整合記錄企業(yè)各部門、每個(gè)人所接觸的客戶資料進(jìn)行統(tǒng)一管理，這包括對(duì)客戶類型的劃分、客戶基本信息、客戶聯(lián)系人信息、企業(yè)銷售人員的跟蹤記錄、客戶狀態(tài)、合同信息等。
Integrate records of enterprise departments, each person's contact with customer information for unified management, which includes customer type classification, customer basic information, customer contact information, enterprise sales personnel tracking records, customer status, contract information, etc..
2、 市場(chǎng)營(yíng)銷管理
2. Marketing management
制訂市場(chǎng)推廣計(jì)劃，并對(duì)各種渠道接觸客戶進(jìn)行記錄、分類和辨識(shí)，提供對(duì)潛在客戶的管理，并對(duì)各種市場(chǎng)活動(dòng)的成效進(jìn)行評(píng)價(jià)。
Develop marketing plan, record, classify and identify customers in various channels, provide management of potential customers, and evaluate the effectiveness of various marketing activities.
3、 銷售管理
3. Sales management
功能包括對(duì)銷售人員電話銷售、現(xiàn)場(chǎng)銷售、銷售傭金等管理，支持現(xiàn)場(chǎng)銷售人員的移動(dòng)通信設(shè)備或掌上電腦接入。進(jìn)一步擴(kuò)展的功能還包括幫助企業(yè)建立網(wǎng)上商店、支持網(wǎng)上結(jié)算管理及與物流軟件系統(tǒng)的接口。
Functions include telemarketing, on-site sales, sales commission and other sales personnel, support on-site sales personnel mobile communications equipment or handheld computer access. Further extensions include helping businesses build online stores, support online settlement management, and interface with logistics software systems.
4、 服務(wù)管理與客戶關(guān)懷
4, service management and customer care
功能包括產(chǎn)品安裝檔案、服務(wù)請(qǐng)求、服務(wù)內(nèi)容、服務(wù)網(wǎng)點(diǎn)、服務(wù)收費(fèi)等管理信息，詳細(xì)記錄服務(wù)全程進(jìn)行情況。支持現(xiàn)場(chǎng)服務(wù)與自助服務(wù)，輔助支持實(shí)現(xiàn)客戶關(guān)懷。
Functions include product installation file, service request, service content, service network, service charge and other management information, and record the whole process of service in detail. Support on-site service and self-service, auxiliary support to achieve customer care.
我們一直來(lái)都爭(zhēng)取為客戶提供更的服務(wù)，有廣大客戶的信任與支持，我們才會(huì)做得更好，走的更遠(yuǎn)，為客戶們送去理想的產(chǎn)品，期待與您攜手共創(chuàng)美好未來(lái)！
We have been trying to provide customers with more perfect service, with the trust and support of our customers, we will do better, go further, for customers to send the ideal product, look forward to working with you to join hands in creating a better future!
